position: Account manager
Managing customer relationships is the account manager’s most important role. In a technology company, customer relationships operate at a number of different levels. Account managers aim to build relationships with the senior business and financial executives who influence purchasing decisions in customer companies. On a day-to-day level, they focus on maintaining relationships with technical decision makers such as the chief information officer, information technology director and information technology manager.
Account managers have an important internal role in technology companies. They act as customer advocates to ensure that all departments understand customers’ requirements and respond with the right quality of service. By working with product development teams, for example, account managers ensure that the product portfolio reflects changing customer needs. Account managers coordinate the work of technical support teams to provide customers with the different services they need throughout their ownership of the products, including solution design, installation, training, user support and maintenance.
Account managers develop plans to maximize business opportunities with each customer. The plans include revenue forecasts by product line, resource requirements, and sales and marketing campaigns to meet revenue targets. The plans help technology companies forecast demand accurately and integrate sales and marketing campaigns with individual account development plans.
The sales cycle for technology products is long and complex, involving different decision makers at each stage. Account managers identify the information and resource requirements for the key stages of initial inquiry, meeting a customer’s specification, preparing proposals, customer evaluation and supplier selection. They set up meetings with decision makers, and arrange presentations and documentation to ensure that the company achieves the position of preferred supplier.
Account managers build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business. They prepare briefings on the business, technical and financial benefits of technology and collaborate with customers to develop customized solutions. Collaboration helps to build partnership with customers and ensures high levels of customer retention.
Candidate must possess at least a Bachelor’s Degree in Marketing, Business Administration, Mass Communications, Psychology, Tourism, or any equivalent.
Must be reliable, flexible, and must possess good analytical skills.
With high self-esteem or are confident in self and in business dealings
Highly-organized and detail-oriented
With excellent verbal and written communication skills
Can build and maintain strong, long-lasting customer relationships
Can work with minimum supervision
Willing to work in Pasig City